FAQ
As a general rule, bookings can be made from 240 days before your stay.
*The booking start date may vary depending on availability.
*This may not apply during special booking periods for events, festivals, or other occasions.
Please use the “Change / Cancel Booking” section on the website where you made your reservation.
We accept cash, credit cards, and QR code payments.
Our standard times are check-in from 3:00 pm to 9:00 pm, and check-out by 10:00 am.
*Times may vary depending on your plan, so please check the details when booking.
Early check-in may not always be available, depending on the cleaning schedule on the day of arrival.
We will be happy to check for you, so please contact the front desk on the day of arrival with the guest name and your expected arrival time.
Please note that early check-in before 11:00 am will incur an additional charge equivalent to the previous night's room rate.
If you stay beyond the check-out time of 10:00 am, an additional charge of JPY 3,000 per hour (tax included) will apply.
Please note that late check-out cannot be extended by more than 3 hours.
To reduce our environmental impact, stayover cleaning is provided for stays of 5 nights or more. We appreciate your understanding and cooperation.
If you would like extra cleaning, this can be arranged for an additional charge of JPY 3,000 per service.
Towel changes are available free of charge.
Video streaming services are available on the television in your room.
*You will need to sign in using your own account.
*Available services depend on the apps shown on the in-room television.
Yes. Complimentary pyjamas are available to borrow at the front desk (separate top and bottom). Children's sizes are also available.
Some villas can accommodate an extra bed, while others cannot. Please contact us in advance if you would like one.
The additional charge is JPY 3,000 per night.
Yes. All rooms are equipped with an electric kettle.
Yes. Wi-Fi is available in all guest rooms.
Each villa is equipped with cooking appliances, cooking utensils, and tableware.
Please refer to the “In-Room Facilities & Standard Amenities” section on the Facilities & Amenities page for details.
The pool is open from 9:00 am to 8:00 pm.
For details of the pool size and depth, please see the “Pool” section on the Facilities & Amenities page.
We have sufficient parking spaces available, so guests may park without a reservation.
No, there is no need to leave it at the front desk. Please keep it with you.
If it is lost, please inform the front desk.
If you lose your room key, please inform the front desk staff.
A charge of JPY 10,000 will apply for key replacement.
Yes. An AED is available at the hotel. In an emergency, please speak to a member of staff or the front desk.
At our property, in order to respect Japanese culture and tradition and to maintain the atmosphere of the resort, visible body art (including tattoos, body paint, and stickers) is not permitted within the property or pool area. We kindly ask our international guests as well to understand the cultural background in Japan and to follow the policy below.
Within the property and pool area, guests are asked not to display visible body art. Please ensure that it is fully covered, for example by wearing a rash guard or using tape.
In Japan, tattoos have traditionally been associated with organised crime groups, and for this reason visible tattoos have often been restricted so as not to cause concern to other guests. In order to maintain the atmosphere of our property, we kindly ask for the understanding and cooperation of our overseas guests as well. If you have any questions, please feel free to contact us.